Shipping policy

OUTLAW TIE SHIPPING POLICY

Order preparation

Custom Designer Knots are typically prepared and shipped within 5–7 business days after payment and design approval. Business days are Monday through Friday, excluding holidays.

This preparation period is separate from carrier delivery time. If we expect a delay, we will contact you using the information provided with your order.

Shipping rates and delivery

Available shipping destinations, methods, and charges are shown at checkout. Carrier transit estimates describe delivery time after shipment unless expressly stated otherwise.

Selecting faster shipping does not shorten the custom-production period. Delivery estimates are not guaranteed unless the selected service expressly provides a guarantee.

Shipping address

Please check your shipping address before placing your order. If you notice an error, contact tmasro@sbcglobal.net promptly. We cannot guarantee an address change after an order has shipped.

Delivery problems

If your order is delayed, appears lost, or arrives damaged, contact tmasro@sbcglobal.net with your order number. For damaged items, please include photos of the item and packaging so we can review the issue and help resolve it.

Returns

Returns and refunds are handled under our Refund and Return Policy.