Refund policy

OUTLAW TIE REFUND AND RETURN POLICY

We accept eligible returns and exchanges under the terms below.

CUSTOM DESIGNER KNOTS

Custom Designer Knots are produced from the artwork and layout you approve before ordering. Please check image quality, spelling, placement, size, rotation, and any horizontal flip in the designer. Flipping an image also reverses its text and logos.

If your order arrives damaged, is defective, or differs from the approved design, contact us at tmasro@sbcglobal.net with your order number and photos so we can review the issue. The return and refund terms below also apply to custom orders.

RETURNS

Please contact us within 30 days of your delivery to request an eligible return or exchange. Requests made after that period are outside our standard return window; any exception is at our discretion.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. These standard return-condition requirements do not prevent you from reporting an item that arrived damaged, defective, or different from the approved design.

A receipt or proof of purchase is required. Please contact Outlaw Tie before mailing a return.

PARTIAL REFUNDS

A partial refund may be considered when:

• An item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• We have agreed to an exception outside the standard 30-day window measured from delivery.

REFUNDS

Once your return is received and inspected, we will notify you by email whether your refund is approved or declined.

Approved refunds will be credited to your original payment method. The time it takes for the credit to appear depends on your payment provider.

LATE OR MISSING REFUNDS

If your refund has not appeared, check your bank account, then contact your credit card company and bank about processing times.

If you still have not received your refund, contact tmasro@sbcglobal.net

.

SALE ITEMS

Only regular-priced items are eligible for refunds under our standard change-of-mind return policy. This restriction does not prevent you from reporting sale items that arrive damaged, are defective, or differ from the approved design, and does not limit rights or remedies available under applicable law.

EXCHANGES

We replace items that are defective or damaged. To request an exchange for the same item, contact tmasro@sbcglobal.net

before mailing your return.

GIFTS

If the item was marked as a gift and shipped directly to you, an approved return will receive gift credit for its return value. A gift certificate will be mailed after the returned item is received.

Otherwise, an approved refund will be issued to the original purchaser, who will be notified.

RETURN SHIPPING

Contact us before sending a return to:

Outlaw Tie
53 High Hill Road
Wallingford, CT 06492
United States

For standard eligible returns, you are responsible for return shipping. Original shipping charges are non-refundable.

If you pay the carrier directly, we will not also deduct return shipping from your refund. If we provide a return label at your expense, its cost will be disclosed before you use it and deducted once from your refund.

For damaged, defective, or incorrect items, contact us before shipping so we can arrange the appropriate return process.

Delivery times for exchanged products vary by location. For returns valued over $75, consider using tracking or shipping insurance. We cannot guarantee receipt of a return shipment.